TUCSON, AZ (Tucson News Now) - A dream wedding has turned a nightmare for a Tucson bride.
Kyla Rose-Vario said that day was nearly perfect for her and her family. But now, she’s seeing the ugly side of one of the companies hired to make her dream come true.
Rose-Vario clicked her way through the photographic flashback on her laptop computer Wednesday, Dec. 12. Thankfully, she had received hundreds of still photographs showing the happy, beautiful day when she and Tyler wed at The Oasis at Wild Horse Ranch on Tucson’s northwest side.
“It was stress-free,” Rose-Vario said.
The wedding was Aug. 4, more than 120 days ago.
Those happy feelings have devolved into frustration and despair.
Sitting next to her uncle Bill Nacy, Rose-Vario talked with Tucson News Now.
“Kyla’s my niece,” Nacy said. “But she’s also the closest thing I have to a daughter."
Nacy had an emotional, and financial, investment in the wedding.
“She called me and said, ‘Uncle Bill, we have a videographer. It costs a lot of money. Here’s what it is for so many hours,’ I said, ‘Done. You name it,'" Nacy told Tucson News Now.
What Rose-Vario found was a supposed Phoenix firm known as “Cactus Wedding Films.”
They booked the company in July, signing a contract around the same time as a friend hers did.
Now that friend is having the same issues with the video company. Communication between the customers and the company were done only through email.
Nacy’s credit card was charged $1,400.
The lack of communication could have raised more than a few red flags, but Nacy and Rose-Vario said they didn’t think anything of it when a contracted freelance videographer showed up at the venue on the wedding day. They said the person did a nice, thorough job and told them to expect the edited film in 60 days.
“I mean, I really didn’t expect anything else,” Rose-Vario said.
Rose-Vario said so far, all she’s gotten was a ghost.
A manager associated with Cactus Wedding Films has been in communication with Nacy and Rose-Vario, but responses have been few and far between.
“I’ve got email after email and website after website where now he’s putting my name and my personal phone number out there, using a whole lot of language that we can’t really say,” Nacy explained, showing the documentation and screenshots of vulgar and violent threats from the company.
As of Wednesday, Dec. 12,, the company’s website reads “We are no longer taking bookings for 2019.”
We tried talking with someone from Cactus Wedding Films, but phones led to an automated answering message.
On Wednesday, Rose-Vario learned the freelance videographer has the footage saved in a safe location, but those clips are contractually owned by Cactus Wedding Films.
Nacy said that the freelance videographer is looking to take action to break that contract.
He said he will file reports with local police over the violent threats and will also being talking to the Arizona Attorney General’s Office.
“$1,400 is a lot,” Rose-Vario said. “But really, it’s just the memories. At this point, I don’t care about the money. I want the video. You just try to make it right and make sure no one else goes through that. Because I never thought that would happen.”
The ordeal has left the bride without what she ordered, It has left her uncle warning wary couples.
“We want to make sure that if you have these memories, you get to keep them for the rest of your life," he said.