Nearly 800 employees facing layoffs at Tucson call center

800 left without a job at local call center

TUCSON, AZ (KOLD News 13) - Hundreds of people in Tucson may need to look for a new job in the near future.

Some employees at Concentrix CVG Corporation were recently informed their last day of on the job would be April 30, 2019 through a WARN letter, or ‘Notification Under the Worker Adjustment and Restraining Act of Program Closure.’ The call center is located off I-10 and Prince Road.

A spokesperson for Concentrix said the corporation announced to staff that multiple programs at the Tucson center would be ending. She added the impact is only to specific programs, not the entire site.

An employee told KOLD News 13 the current layoffs are impacting employees who worked in services for American Express and Walgreens. The Concentrix spokesperson could not confirm due to the company’s strict privacy policy with clients, but said the closure of the programs was due to normal business practices.

According to the state, the corporation reports 785 employees will be laid off. The company said some of those will be at the end of the month, with other employees extending through the end of the year.

The letter one employee said staff members were given reads, in part:

“... this letter is to advise you that on April 30, 2019, Concentrix CVG Corporation (formerly Convergys) intends to close the client program of which you work that is located in the Tucson facility at 3760 N Commerce Dr... As a result, your employment with the company will end on April 30, 2019 unless you meet the requirements to transition to another program prior to the date."

An employee said this letter was given to staff employees, which states a last day of April 30, 2019. (Source: Tucson News Now)
An employee said this letter was given to staff employees, which states a last day of April 30, 2019. (Source: Tucson News Now)

According to the Concentrix website, the company is “a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.”

KOLD News 13 spoke with an employee who will be out of a job at the end of the month. We’re told some are being reassigned to new positions.

The employee did not want to speak with on camera, with concern over retaliation.

But, the employee said there is concern for finding a new job due while continuing to work in the current position.

The Concentrix spokesperson said impacted employees have the ability to apply to any work at home positions. She added there are other sites in Arizona, with Tempe being the closest location, for anyone who would like to apply for another position.

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