Fact Finders: Difficultly booking a vaccine appointment

As a more infectious strain increases the coronavirus’ deadly threat, federal leaders are...
As a more infectious strain increases the coronavirus’ deadly threat, federal leaders are sticking to their formula for distributing vaccines in short supply.
Updated: Jan. 4, 2021 at 3:13 PM MST
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TUCSON, Ariz. (KOLD News 13) - Many people are having difficulty booking an appointment for the COVID-19 vaccine through the Arizona Department of Health Service’s website.

There could be a number of reasons for this. So, we’re looking into some of the more common reasons why you might run into problems.

One of the biggest issues might be: you see no dates available, no matter how far out you look. That could be because it is not yet time for you to sign up. Right now, most counties are scheduling for Phase 1A. That’s primarily for frontline health care workers as well as long term care patients and staff.

Once we do move into the next phase, which health officials expect to be mid-to-late January for many people, they say those appointment dates will open up.

Another top issue: many of you say the website is not allowing you to make certain selections. The state recommends you check your browser. They say their website works best with Chrome or Firefox.

Finally, the third most common issue we’re hearing so far: if you are following all the directions correctly on your cell phone, why won’t it work? If you are using your cell phone or tablet that could be the very reason. The state says their website is not supported on those devices.

They say if you previously experienced technical difficulties on your laptop or desktop though, try again. It should work now.

If none of these tips solve your problem, and they are scheduling for your phase, contact your local health department.

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