Up to 3.7 million may have been affected by Banner Health hack

Up to 3.7 million may have been affected by Banner Health hack

TUCSON, AZ (Tucson News Now) - Banner Health, which operates hospitals and facilities in Tucson, has been the victim of a large-scale cyber attack.

In a news release issued Wednesday, Banner Health said the hacks affect patients, health plan members, physicians, healthcare providers as well as people who used credit cards at some food and beverage outlets from June 23 to July 7.

Banner said it is mailing letters to 3.7 million people who may have been affected.

"Banner is committed to maintaining the privacy and security of information of our patients, employees, plan members and beneficiaries, customers at our food and beverage outlets, as well as our providers," said Banner Health President & CEO Peter S. Fine.

The first hack was discovered July 7 after someone gained access to computer systems that process payment card data at food and beverage outlets at some locations, according to Banner Health.

The food and beverage outlets involved in the attack include three Tucson locations: Healing Gardens, Tucson Main Campus and Tucson South Campus. Go HERE to see all the locations.

The second hack was discovered July 13. Banner said attackers "may have gained unauthorized access to patient information, health plan member and beneficiary information, as well as information about physician and healthcare providers."

The information that may have been compromised includes names, birthdates, addresses, physicians' names, dates of service, claims information, and possibly health insurance information and social security numbers.

Banner said it has since blocked the attackers and is working to upgrade its security.

Banner is offering one year of free credit monitoring services from Kroll, to those who may have been compromised by the hack. More information can be found HERE. Anyone with questions can call 1-855-223-4412, from 7 a.m. to 7 p.m.

Banner also operates in Alaska, California, Colorado, Nebraska, Nevada and Wyoming.

The following is the email sent to Banner Health employees:

Dear Colleagues:

Today I regret to inform you of a cyber attack that occurred on Banner's computer network.  I want to provide you with the facts about what happened, and what we're doing to help those who may be affected. 

Here are details:

·         On Wednesday, June 29, our IT colleagues detected unusual activity on our computer network.

·         We immediately reached out to Mandiant, a leading cyber security firm to help us investigate.

·         Working closely with our IT group, Mandiant discovered on July 7 that cyber attackers may have gained unauthorized access to computer systems that process payment card data at the food and beverage outlets at some of our Banner locations. 

·         We immediately moved to cash-only transactions on a temporary basis to prevent further risk to payment card information and were able to return to accepting all forms of payment at these sites. You can use your payment card with confidence.

·         This did not impact payment cards used to pay for medical services.

·         We later discovered on July 13 that these same cyber attackers may have also gained access to information on a limited number of servers.

·         It is possible that information of approximately 3.7 million individuals may be affected by this incident.  Although not all patients are affected by this, there will be employees affected because many are both patients and members of our health plan. 

·         This information may include name, birthdate, social security number, address, physician names, dates of service, clinical information and possibly health insurance information if you are a member of a health plan we administer. Further, we know that provider information may be included.

·         We have no reports that this information has been misused in any way.

Banner is committed to maintaining the privacy and security of information of our patients, employees, plan members and beneficiaries, customers at our food and beverage outlets, as well as our providers. Today, we are beginning the process of reaching out directly through a letter to all potentially impacted individuals for whom there is contact information.  Addresses are being processed through the National Change of Address database. If individuals do not receive a letter by Sept. 9, 2016, but remain concerned that they are affected, they can call the call center number listed below to see if they should have received a letter. 

Please be assured that we are working very hard to have resources in place for people affected and to enhance the security around our computer network to help prevent this type of crime in the future.

Unfortunately, cyber attacks on major organizations appear to be on the rise. However, a crime against our organization is also a crime against the individuals affected. It's very personal.

Here are several free resources to assist those affected:

  • In order to assist you with any questions you may have regarding this incident, we have established a dedicated call center – 1-855-223-4412. We’re asking that employees wait until you receive a notification letter before contacting the call center. If you do not receive a letter by Sept. 9, 2016, but remain concerned that you may be affected, you can call the call center number to see if you should have received a letter. 
  • We have secured the services of Kroll, a global leader in risk mitigation and response, to provide credit and identity monitoring at no cost to those affected for one year. We have also set up fraud restoration services in the event that anyone experiences fraud.  I encourage you to take advantage of these services if you have been affected by this incident.

We have created several resource centers to provide additional information about this attack and Banner's response:

  • We’ve created a resource page on the employee website to help answer your questions.  You can access the resource center using keyword search: Banner Cyber Attack.
  • We’ve also created an external website – www.BannerSupports.com -- that contains the same information about the cyber attack.  Please refer any patients, visitors, friends and family who may ask about this incident to www.BannerSupports.com so that they, too, can get their questions answered accurately.

I sincerely regret any inconvenience and concern you may experience as a result of this cyber attack. Please know that our internal team and external experts have been working tirelessly to determine the scope of the incident, contain the attack and eliminate it. We are also taking additional steps to further strengthen our computer network and the protections in place for the information we hold.

We exist to make a difference in people's lives through excellent patient care

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