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I-10 Hotline Offers Answers To Frustrated Drivers

Published: Jun. 20, 2007 at 7:39 PM MST|Updated: Feb. 26, 2009 at 8:50 PM MST
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Suleika Acosta, KOLD News 13 Reporter

I-10 interrupted, commuters are adjusting to the now closed Westbound on and off ramps.   This Friday, all the Eastbound ramps between Prince and 29th Street will close. Crews will widen the freeway to four lanes in both directions. The project will be finished in three years. The interruptions aren't going unnoticed by drivers.

Drivers on I-10 can do more than just honk their horns at construction. Now, they can reach a hotline to voice their concerns and questions about changes on the interstate. Barb Alley is at the end of that line.

"It's great to be a resource for people that need help figuring out how to get around while construction's going on I-10," says Barb.

Six operators answer calls during day light hours and now on weekends as ADOT makes major adjustments to traffic. Callers can get up to date information on directions and alternate routes. Barb says disgruntled drivers have a place to find peace of mind.

"we do occasionally get some frustration but I think it's more, just not knowing the details. We're able to give them that information and make them a more informed traveler and I think for the most part that usually helps their anxiety go away and some of their frustration," explains Barb.

ADOT depends on drivers to pinpoint problems during construction and even make suggestions on improvements.

"If they're driving the project and they see something, we appreciate they call in and let us know because while we do our very best to address everything, we do miss things so we do appreciate folks calling in," says ADOT spokesperson Teresa Welborn.

You can reach the I-10 hotline at 520-327-6444. If you call after hours, you can eave a message and even get a recording of the latest traffic updates. Right now, they're getting about 50 calls a day.